Automated Plan Responses
beforeUdig One Call service members respond to large numbers of asset location enquiries, often requiring valuable time and resources.
TicketAccess is a supporting software solution to the beforeUdig service available throughout Ireland through our provider PelicanCorp. TicketAccess is a comprehensive automated and exception handling service for beforeUdig enquiries to directly respond to contractors on your behalf, all within minutes - 24 hours a day - 7 days a week. TicketAccess is a fully featured product which can be either hosted within PelicanCorp’s secure cloud environment or installed on premise.
Respond based on your existing business rules, allowing for creation of plans, arranging on-site visits and escalation of tickets automatically.
Configure based on the assets identified within an organisation’s GIS and/or information received from local One Call service.
Select the GIS integration method that best suits your business and data.
Reduce resources required for ticket responses.
Assess and respond to enquiries quickly and accurately, reducing asset damage incidents.