Online Help is available throughout the service. Simply click on the orange question marks in each section. If you still require assistance, please use the help widget on the enquiry screen to contact support or call us about your query on 0800 248 344.

In most cases Asset Owners & Members will use their best endeavours to contact you within two clear business working days with plans and / or instructions on how the site is to be managed. Under no circumstances should you commence work until you have written permission from all the Asset Owners listed on your Caller Confirmation sheet. In some cases where postage is required, plans may take longer to arrive.

The information provided to you by Asset Owners/Members will normally explain how long that information is valid for. As validation periods can vary depending on the Asset Owners requirements, always check if you are not sure of the validation period. If your plans have expired, you must order a new set by submitting a further enquiry. You can select the original enquiry in the history screen and click resubmit.

You can have the Enquiry Confirmation sheet re-emailed to you, go to the Home screen and click on the History button. Perform a search for your enquiry and click “Resend PDF” button. This will result in the same Enquiry Confirmation being emailed back to you.

Always check your Junk email box; you may need to change these settings so that future emails go to your inbox.